FAQs

Where are your products made?

  • All our products our locally made. The fabric we use is Abel from Ilocos Sur. We use 3 kinds of fabric: Pinilian, Binetwagan and Wasig. 

What are your care instructions? 

  • Hand wash or gentle cycle in the washing machine.

Do you have a physical store?

  • Yes, located at 114 Scout Rallos St. Cor. 11th Jamboree, Brgy. Sacred Heart Quezon City. We are currently, temporarily, home based due to the pandemic.

What are your operating hours?

  • 11am - 8pm, Sunday to Monday.

Do you customize?

How do I order?

  • Choose the item you want to order and add to cart. Select "Check out" once you have finalized your order.

How do I pay?

  • You may pay using your credit card through Paypal or bank deposit through our BDO or BPI account.

Where do you ship and how much does shipping fee cost?

  • We ship nationwide and worldwide.
    • For Metro Manila, we use Mr Speedy which will be shouldered by the buyer upon delivery.
    • For Provincial / outside Metro Manila, we use LBC which has a standard shipping fee of 200php for orders less than 1kg.
    • For abroad, we use DHL wherein shipping fee depends on the weight of your order.

How long does it take to deliver my order?

  • It will take 3-5 days after proof of payment in Metro Manila and 5-7 days for provincial areas.

Do you have same-day delivery?

  • Yes, for onhand items. The request must be made through the live chat. 

How long does it take to deliver my order?

  • It will take 1-2 weeks after proof of payment.

Is it possible to arrange my own pick-up?

  • Yes, just leave it on the notes upon payment.

How do I track my order?

  • We will send you an email and text message of the tracking number.

What are the terms for Return and Exchange items?

  • Returns: You have 3 days to return an item from the date you received it. You will be responsible for paying the shipping fee for returning your item.

How often do you replenish?

  • Our products are one of a kind. You may customize the style you want in another pattern.

Other questions?

  • If you have other questions, you may send us an email over at masabel.iloco@gmail.com